All of You Therapy- Attendance and Cancellation Policy
Why Consistency Matters
Therapy works best when it’s consistent. Healing doesn’t just happen through insight—it happens through relationship. And relationships require rhythm, presence, and trust built over time.
At All of You Therapy, we are committed to doing deep, transformative work. That means we prioritize steady, ongoing sessions—because safety isn’t built in a single breakthrough. It’s built over time, in the presence of someone who keeps showing up.
When you begin therapy with us, we reserve a weekly session time that belongs to you. We do not double-book, and we don’t maintain a backup list to fill open spots. That time is held for you and only you—for as long as we work together.
In return, we ask for a shared commitment:
You commit to attending weekly sessions and paying for your scheduled time, regardless of attendance.
We commit to holding that space for you—week after week—with care, presence, and consistency.
This mutual structure is not just about scheduling—it’s about creating a therapeutic relationship that is reliable, safe, and predictable. Those qualities are at the heart of healing, especially when attachment wounds are part of your story.
If Something Comes Up
We know life doesn’t operate on a perfect schedule. Your kid might have a cold. The car might not start. A work meeting might pop up last minute. You might feel sick, burnt out, or pulled in too many directions.
Here’s how we handle it:
We offer virtual sessions for flexibility. You can meet from home, your car, or anywhere quiet and private—as long as you're located in the state where your therapist is licensed (typically PA, NJ, DE, or FL). Therapy can’t be conducted from out-of-state or international locations due to licensing laws.
You’re still responsible for payment—even when life happens—because that time was held for you, with intention. If you cancel with notice, we will offer the option to reschedule within 3 weeks, if mutual availability allows. This rescheduled session is not a credit toward your next regularly scheduled session—it is the opportunity to make up the specific session you missed, which you have already paid for.
We offer a bit of grace. If you attend weekly, you may cancel one session per quarter without needing to reschedule or pay. If you attend biweekly, you may cancel one session every 6 months. All other cancellations follow the regular policy.
No Exceptions for Emergencies or Illnesses
Not because we don’t care—we deeply do. But care doesn’t mean confusion. It means clarity.
Exceptions—no matter how well-intentioned—can create subtle pressure, foster guilt, or shift the therapeutic relationship into a place of uncertainty. We’d rather protect the relationship by keeping it simple and consistent.
We don’t want you to feel like you have to explain or justify why you can’t attend. And we don’t want therapists placed in the role of deciding who is “sick enough” or “deserving” of an exception.
The clarity of this policy is part of the care we offer.
For New Clients
All new clients at All of You Therapy are expected to begin therapy on a weekly basis. We do not offer biweekly sessions.
This isn’t just about scheduling—it’s about setting you up for meaningful, lasting change. Weekly sessions create the safety, rhythm, and trust that allow therapy to deepen. It becomes a secure base you can count on, especially in seasons of uncertainty.
The Bigger Why
This policy isn’t just a logistical decision. It’s a clinical one.
Inconsistent caregiving is what creates attachment wounds. If therapy mirrors that inconsistency—with unpredictable rhythms or frequent cancellations—it limits our ability to repair and rewire those patterns.
Some therapies may allow you to come and go, to skip when it feels hard, to back away when things get vulnerable. And while that might feel safer in the moment, it often reinforces the very patterns that need healing. At All of You, we hold the relationship steady—even when it feels uncomfortable—because that steadiness is what heals.
What we offer is something different:
A relationship you can count on.
A space that doesn’t disappear when you’re struggling.
A commitment that doesn’t waver—even when old patterns make you want to pull away.
That’s what healing requires. And that’s what we’re here to offer.
Common Questions
"What if I’m not feeling well, or one of my kids is sick?"
We’ve got you covered with virtual sessions. You can meet from home, your car, or anywhere private—as long as you're physically located in a state where your therapist is licensed (usually PA, NJ, DE, or FL).
"If I have to cancel ahead of time, do I still have to pay for the session?"
Yes—the fee covers your reserved time, even if you can’t attend. You're not just paying for a session—you’re investing in a steady presence. In a space that stays open to you, even when life is chaotic. Your therapist doesn’t just hold the hour—they hold you, with care and consistency.
If you cancel with notice, we’ll do our best to reschedule within 3 weeks, though availability may be limited.
"If I cancel ahead of time, does that cancel out the payment for that week?"
We understand the instinct—but the answer is no. When you miss a session, you're still responsible for payment, because that time was reserved specifically for you. Therapy works best with rhythm and consistency—and we hold that time for you in our calendar, our mind, and our heart.
We also want to be transparent: many clients are looking for consistent therapy support, and our calendars only have so much room. When we hold a weekly spot, we’re making a long-term commitment to you. That means we often turn away others—people who also deserve care and consistency—because we’ve said yes to you.
Your needs don’t have to be a crisis to be important. If you or your child are here, it’s because something matters—and that’s more than enough reason to hold this space with intention. And we’re here to honor that importance by holding the space as steadily as we can—and asking you to do the same.
"Is there any flexibility if something unexpected happens?"
Yes—we offer one free cancellation per quarter (or per 6 months if biweekly). Beyond that, the regular policy applies.
"Do I need to explain why I’m canceling?"
Nope. We trust you.
You don’t need to justify your cancellation. The policy is the same regardless of the reason, which actually protects the emotional safety of the relationship.
"Our schedule is getting busier—what if something like sports practice or another recurring activity conflicts with our session time?"
We completely get it—and let’s talk about it.
We love when kids are involved in activities like dance, sports, or music. These can be wonderful ways to grow, build confidence, and connect. But therapy is a different kind of commitment. Weekly sessions aren’t just a routine—they’re the steady heartbeat of the work we’re doing together.
If activities start to conflict with therapy, it’s a chance to reflect gently: Is your family in a season that feels overstretched? Are these activities leaving enough space for emotional and relational care?
Sometimes, a packed schedule reflects how much is being asked of a child—or how hard it is, in this season, to make room for the parts of them that are hurting or unsure. We don’t say that with judgment. We say it because we care. Therapy asks for time and space, and if it’s starting to feel like there isn’t room for it, that’s something worth noticing—and exploring together.
And to be clear: We do not offer biweekly sessions as an alternative. If weekly attendance feels unsustainable, that’s not a scheduling issue—it’s something we’d want to explore together in the therapy itself.
"How far in advance should I cancel if I know I can’t make it?"
As soon as you know, let us know. There’s no strict deadline—but early notice helps maintain clarity and respect within the therapeutic relationship.
That said, the policy is the same whether you cancel well in advance or at the last minute. You’re still responsible for the session fee unless it’s your one free cancellation for the quarter (or every 6 months, if you attend biweekly).
You never need to apologize or explain—just let us know, and we’ll honor the policy with care and consistency.
"What happens if my therapist cancels?"
If your therapist cancels, you will not be charged.
And it won’t count against your cancellations. We’ll do our best to reschedule as soon as possible, and your regular weekly time remains protected.
We hold this structure not to limit you, but to care for you well.
Because consistent boundaries protect consistent relationships.
And that’s where healing happens.